Privacy Policy
Effective date: 17/12/2025
Waiheke Wine Trips (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website waihekewinetrips.co.nz, make an enquiry, or book a tour with us.
- Information We Collect
We may collect personal information from you when you:
- Visit our website
- Fill out an enquiry or booking form
- Contact us by phone, email, or social media
- Book or participate in one of our tours
The personal information we may collect includes:
- Full name
- Email address
- Phone number
- Group size and booking details
- Preferred dates and tour requirements
- Any additional information you choose to provide (e.g. dietary requirements)
We may also collect non-personal information such as:
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- How We Use Your Information
We collect and use your personal information to:
- Respond to enquiries and requests
- Process bookings and payments
- Customise and manage your tour experience
- Communicate important information about your booking
- Improve our website, services, and customer experience
- Send marketing communications (only if you have opted in)
We will not use your personal information for purposes other than those stated above without your consent.
- Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only when necessary to:
- Trusted service providers who assist us with bookings, payments, or website hosting
- Tour partners or venues involved in delivering your experience
- Comply with legal obligations or lawful requests
All third parties we work with are required to keep your information secure and use it only for the intended purpose.
- Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Your information is stored securely and is only accessible to authorised personnel or trusted service providers who require it to perform their duties.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.
- Cookies and Tracking
Our website may use cookies and similar tracking technologies to:
- Improve website functionality
- Analyse website traffic and performance
- Understand how visitors use our website
You can choose to disable cookies through your browser settings, however this may affect how our website functions.
- Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any incorrect or outdated information
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Waiheke Wine Trips
Email: hello@waihekewinetrips.co.nz